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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gary Hunter

June 2, 2025

5  out of  5
rating by Gary Hunter
"Paula Boyd made me feel like I was the most important customer. Courteous, polite, gave me all the information I asked for correctly .and I am proud to say she is awesome. She is a valuable asset to the State farm family.."
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Brenda Delores Poole

May 31, 2025

5  out of  5
rating by Brenda Delores Poole
"I walked into Paula’s Office to inquire about coverage and fees! Without an appointment! She was waiting on an appointment so she asked me if I could come back at a specific time! I did! When I returned she had all my paperwork ready! I signed, paid and was out the door with all questions answered! She was professional, polite and sweet!"
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Sheila Hill

May 30, 2025

5  out of  5
rating by Sheila Hill
"Ms. Paula Boyd is wonderful! She has a smile that radiates through her voice. She responds to your inquiries promptly which demonstrates her commitment to following through on promises and responsibilities. I love working with Paula!"
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Pamela Allen

May 3, 2025

5  out of  5
rating by Pamela Allen
"Paula is the best to work with. She gave us a great rate, very friendly, and thoughtful."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Yorel Jō'kä

April 29, 2025

5  out of  5
rating by Yorel Jō'kä
"Mrs. Paula Boyd provided very prompt, gracious, and knowledgeable service. Her commitment to excellence is without question. Coupled with her diligence, is Statefarm's reasonable rates. I highly recommend Statefarm, and Mrs. Paula Boyd, specifically, to anyone in the market for either auto or life insurance coverage."
We responded:
"Thank you for your kind words and awesome review! We are delighted to know that you had a great experience with our State Farm office. If you ever need anything, we are always to here to help! "
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Aj Johnson

December 20, 2024

1  out of  5
rating by Aj Johnson
"I was a Customer of State Farm Ins. My experience with the Agent "Paula Boyd" was messy. She's a lair and she will miss lead you along with manipulate you. Poor customer service, unprofessional, uncaring and uncooperative. If I could not give her any stars because she do not deserve any. ."
We responded:
"We’re genuinely sorry to hear that your previous experience with my State Farm Agency was not satisfactory. Your feedback remains important to us, and we’re committed to addressing any prior issues. Please contact us at your convenience so we can re-address your previous rate and claims concerns that were resolved through our Corporate office and try to find another resolution. We’re dedicated to improving our service and our goal is provide everyone with exceptional service."
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Keith Andrews

December 4, 2024

5  out of  5
rating by Keith Andrews
"I have all my insurance needs with Statefarm. Thoroughly satisfied."
We responded:
"Thank you for taking the time to share your thoughts! We’re so glad to know you’re satisfied with the service at our State Farm office and appreciate your loyalty to us for so many years! If you ever have any questions or need assistance, we’re here for you!"
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melia miller

December 3, 2024

5  out of  5
rating by melia miller
"I’ve been a client at this office for years 10/10!"
We responded:
"Melia, thank you for reviewing our State Farm office! We’re thrilled to know you have had a positive experience with us;! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Dinetta Hill

December 2, 2024

5  out of  5
rating by Dinetta Hill
"Our family is grateful for Paula. She is extremely knowledgeable of the products and services. Always pleasant and available to assist at any time. She puts your mind at ease and works to ensure all of your specific needs are met. We appreciate you."
We responded:
"Dinetta, Thank you so much for such kind words! Our goal is to always strive to provide excellent customer service! Thank you for the opportunity to assist you with your insurance for so many years and your loyalty! We are very grateful for you and your family and truly appreciate your business!"
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Jasmine Johnson

September 27, 2024

5  out of  5
rating by Jasmine Johnson
"Incredible agent. Will take care of all your insurance and financial needs!! 10/10 recommend."
We responded:
"Jasmine, thank you so much for your kind words! We truly appreciate it!! "
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Whitney Lawton

September 12, 2024

5  out of  5
rating by Whitney Lawton
"Paula Boyd and team has been so pleasant to work with! I moved to VA in 2015 from NC and State Farm transferred all my records and I been with Paula since then. She is always wonderful and professional on the phone and helps me with everything. Most importantly, if I don't understand something she doesn't mind me asking a million questions so I can understand. Thank you so much Paula and team for making everything a wonderful experience! 😊"
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Felicia Holloman-Jones

August 29, 2024

5  out of  5
rating by Felicia Holloman-Jones
"Paula thank you for your professionalism, kindness during this transition. I am grateful! You were awesome."
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Kayla Garcia

May 23, 2024

5  out of  5
rating by Kayla Garcia
"I’ve been insured with Paula for a couple years now and service has been nothing short of excellent! I’d still be with her if we hadn’t of moved states this month. She is personable, friendly, quick and efficient, and very thorough! She’s always been willing to assist in any way and answer my plethora of questions! Thank you again Paula for everything you do! ◡̈"
We responded:
"Aww!! Thank you so very much for such kind words! We are truly grateful for you and wish you all the best in your new home! Our goal is to provide the best customer service possible for our customers who are truly like family to us.❤️"
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Mimi

February 24, 2024

5  out of  5
rating by Mimi
"I appreciate the excellent customer service and professionalism Paula provides. It's been a pleasure working with her."
We responded:
"We appreciate your 5-star review and positive feedback! It has been a pleasure to work with you as well! Thank you for trusting my agency with your insurance needs! I am always happy to help!"
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Robbin McFadden

January 22, 2024

5  out of  5
rating by Robbin McFadden
"Paula is truly the best!... she provides prompt and courteous service consistently."
We responded:
"Hi Robbin! Thank you so much for the 5 stars and your kind words! I appreciate your support and loyalty over the years! Thank you for trusting my agency with your insurance needs for over 15 years! "
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Jeremy Etsobi

October 5, 2023

5  out of  5
rating by Jeremy Etsobi
"Paula is amazing I’ve been with her over 10 years highly recommended prompt and polite 😃"
We responded:
"Thank you so much for your kind words, Jeremy! We’re so grateful to have you as a valued customer of our State Farm family for over a decade! I truly appreciate your loyalty. It means a lot!"
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Doris E.

August 12, 2023

5  out of  5
rating by Doris E.
"My husband and I made contact with Ms. Paula in June of 2018, shortly before moving to Hampton Virginia. We bought a home and were permanently settling down here from NJ. Ms. Paula has been so helpful with all of our insurance needs for home/property/cars/life insurance and just as a resource when we were unsure about what next to do. She has become a friend, part of our lives in many ways, never led us wrong and she made sure all of our questions were answered. Very approachable and knowledgeable, I feel confident that when a crisis occurs, she will make sure she takes care of things we may not think of. I recommend her and her business office with gratitude and appreciation."
We responded:
"Awww!! Thank you so much for such kind words and for being a loyal client with our State Farm family! We are grateful that you chose us to take care of your home and auto insurance needs! We truly appreciate your business and look forward to working with you and your husband for many years to come!❤️"
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Rashad Hunt

August 11, 2023

5  out of  5
rating by Rashad Hunt
"Went above and beyond to provide the beside"
We responded:
"Rashad, Thank you for the 5 stars and for such kind words! It is our goal to provide outstanding service to our clients! We truly appreciate your business and look forward to servicing your insurance needs for many years to come!"
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Kirby Eley

April 21, 2023

5  out of  5
rating by Kirby Eley
"Very understanding and helpful agent dose well Very well"
We responded:
"Thank you, Kirby for the 5 stars! We appreciate you so much!"
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Kandace Brown

February 28, 2023

5  out of  5
rating by Kandace Brown
"Ms. Paula Boyd is amazing, she walked me through the claims steps during a challenging auto accident. She is swift, knowledgeable and goes beyond the call of duty. Top notch customer service."
We responded:
"Kandace, thank you so much for your kind words! It has truly been a pleasure to work with and help you over the years! We are so grateful that you chose us take care of your insurance needs. We are here for you! Thank you!"
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Ashley Perry

February 28, 2023

5  out of  5
rating by Ashley Perry
"Great agent and very professional!"
We responded:
"Ashley, thank you so much for your kind words! We are so grateful that you chose us to take care of your insurance needs. We are here for you!"
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Brenda Brown

February 28, 2023

5  out of  5
rating by Brenda Brown
"We have been customers for several years. The service received at Paula Boyd Statefarm is always handled with concern, care and promptness."
We responded:
"Brenda, thank you so much for your kind words! It is our goal to consistently provide prompt and efficient service to our customers! We truly appreciate your business and loyalty for so many years! "
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Kisha Thompson

February 24, 2023

5  out of  5
rating by Kisha Thompson
"Paula has always been a joy to work with! Her customer service and care for her clients is absolutely exceptional!"
We responded:
"Kisha, thank you so much for such kind words! We are truly grateful to have you and your family as customers for so many years! We are here for you and always happy to assist!"
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don cosby

January 22, 2023

5  out of  5
rating by don cosby
"Thanks to Paula Boyd reduced our insurance liability by nearly 40% ! That is a substantial savings ! Please consider reviewing your program ! Paula made the process very simple to grasp relative to the three phases of our insurance needs . that’s a job well done ! Thank you again to Paula Boyd , State farm yes insurance agent !"
We responded:
"Mr . Cosby, it is always our goal to provide you with exceptional customer service, in addition to providing you with better rates and better coverage! Thank you for such kind words and for trusting us to take care of your homes, auto and life insurance! We truly appreciate your business!"
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Santa Melenciano

January 22, 2023

5  out of  5
rating by Santa Melenciano
"Thank you Paula for your good work and patience and thank you for helping in giving me the best advice to save money on my insurance"
We responded:
"Santa, thank you so much for your kinds! It has truly been a pleasure to work with you and your family! Thank you for the opportunity to provide coverage for your autos, homes and life insurance! We are here for you and truly appreciate your business!"